New York has one of the most complex human-services landscapes in the country. A single nonprofit might operate group homes for people with developmental disabilities, a youth residential program, a mental health residence, and a school — each with different state oversight, different documentation expectations, and different funders. Software that treats every program like an outpatient clinic doesn’t survive that reality.
Condor Outcomes is headquartered in New York. It is a live Behavior Scorecard on top of Condor’s own purpose-built behavioral health EHR, designed for residential programs of about 20 to 200 staff.
New York’s oversight landscape, briefly
Depending on what you operate, your programs may answer to one or more state agencies, including:
- OPWDD — the Office for People With Developmental Disabilities, for residential and day services for people with intellectual and developmental disabilities.
- OMH — the Office of Mental Health, for mental health residential and community programs.
- OASAS — the Office of Addiction Services and Supports, for substance use disorder treatment, including residential services.
- OCFS — the Office of Children and Family Services, for youth residential, congregate care, and child welfare programs.
- The Justice Center for the Protection of People with Special Needs, which plays a role in incident reporting and investigation for many programs serving vulnerable people.
Each has its own regulations, forms, and reporting systems, and they change over time. This page is not legal or regulatory guidance; always confirm current requirements with your oversight agency and compliance staff.
What New York programs need from human services software
Documentation that keeps up with the shift
Whether you are documenting behavior support in an IDD residence or level progress in a youth program, the same principle applies: records captured during the shift are more complete and more defensible than records reconstructed afterward. Condor lets staff log behavior points, notes, and incidents in seconds from a phone or tablet, with speech-to-text. See behavior tracking software.
Incident management with a clear trail
New York programs typically have strict expectations around incident reporting, notification, and investigation. Condor captures incidents during the shift, sends real-time notifications to supervisors, links behavior and health context, and keeps field-level audit logs. It supports your internal process; it does not replace your obligation to report through the state’s own systems. In a demo, ask us to walk through how Condor’s records and exports fit your agency’s specific reporting steps. More on incident management software.
Medication administration
Medication documentation is a constant focus of surveys and audits. Condor includes MARs inside its EHR, alongside medical records and history, and supports two-way e-prescribing via DrFirst for eligible organizations. See eMAR software for group homes.
Outcomes that funders recognize
Many New York programs braid together state funding, local contracts, and foundation grants, each with its own reporting. Condor’s grant-ready exports come from the same shift-level data your supervisors use every day. See outcomes reporting software.
Families and partners
Secure, expiration-dated family portals let you share the right information with families, referring agencies, and other partners without emailing sensitive documents.
Multi-program agencies
If your agency runs several program types, you need one platform that can serve each without forcing them into the same mold. Condor’s role-based dashboards let a group home supervisor, a school behavior specialist, and an executive each see what they need from the same system, while the Scorecard gives leadership one view across programs. Read about the programs we serve.
Security for New York health and human services data
Condor is HIPAA-compliant with SOC 2-ready controls: two-factor authentication, role-based access, encryption in transit and at rest, and field-level audit logs. Programs with additional privacy requirements, such as substance use disorder records, should review their specific obligations with counsel and ask us about access controls in a demo. See the security page.
Questions New York agencies should ask any vendor
- Has the vendor worked with programs under your oversight agency?
- How do the system’s incident records and exports support your state reporting steps?
- Can direct-care staff document from a phone during the shift?
- Are behavior, medications, incidents, and census in one record?
- How are access and audit logs handled for sensitive records?
- What does pricing look like for your agency, in writing?
Our behavioral health EHR buyer’s guide expands on each question.
A New York proof point
The platform was used during the residential operations of Lincoln Hall (residential program in transition), where staff moved from paper behavior logs to a live campus scorecard and digital, self-populating forms.
Pricing
Condor Complete is $449 per month billed annually or $549 month-to-month. Agencies or partners that want to offer Condor under their own brand to programs they serve can ask about a White Label license. There is no free trial. Book a demo or see pricing.