CUSTOMER STORY

Lincoln Hall case study: from paper behavior logs to a live campus scorecard

How Lincoln Hall used CMS — the foundation of Condor Outcomes — to move from paper logs to a live view of campus during residential operations.

Quiet residential campus hallway — setting for real-time behavior tracking software

Lincoln Hall’s campus life — the place CMS was built to serve.

About Lincoln Hall (residential program in transition)

Location: Westchester County, NY
Founded: 1863 (originally as a home for Civil War orphans)
Clients: Family Court-ordered young men, ages 12–18
Average Stay: 6–12 months
Enrollment: Approximately 200 students
Type: Non-profit residential boarding school
Note on Attribution

This case study reflects results achieved with CMS, the predecessor platform to Condor Outcomes, during Lincoln Hall’s residential operations. Many of the capabilities described below are core features of Condor Outcomes today.

Lincoln Hall is undergoing a strategic transition and is not closing. Following the end of a federal placement contract, the organization paused its residential program while it works with partners to shape its next chapter.

The Challenge

Staff relied on handwritten notes, spreadsheets, and email. That slowed documentation, raised error risk, and made compliance harder. Lincoln Hall needed a unified, user-friendly digital platform for real-time student tracking, medical records, intake, and regulatory workflows.

The Solution

Lincoln Hall implemented a web-based campus management system featuring:

  • Real-time dashboard for facilities, staff, and students
  • HIPAA-ready electronic health records (EHR)
  • Self-populating forms that reduce repeated data entry
  • Calendar integration and medication tracking
  • Bar-coded inventory management
  • Role-based access for secure workflows

Results

Supporting data — reported during residential operations with CMS, the foundation of Condor Outcomes.

Supporting data

1,600+ hours

Projected annual savings among supervisory staff

Supporting data

50% decrease

In medical paperwork time via Electronic Health Records

What They Said

Qualitative quotes from Lincoln Hall staff during residential operations.

Quote

“One thing I liked about Citinet was that they listened. They didn’t tell me how to make my needs fit into their solutions; they worked from the ground up to customize a solution that was right for us.”
Noble Varughese
Chief Information Officer, Lincoln Hall (residential program in transition)

Quote

“It’s simplified and streamlined so many things. Today, the forms are digital and self-populating with basic information, have role-based access and can handle simultaneous entries by different users.”
Nicole Taylor, BSN, RN
Director of Nursing, Lincoln Hall (residential program in transition)

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Condor Outcomes case study: Lincoln Hall (residential program in transition) moved from paper behavior logs to a live campus scorecard during its residential operations.

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