CUSTOMER STORY

Lincoln Hall: from paper behavior logs to a live campus scorecard

How Lincoln Hall transitioned from paper-based systems to a modern, real-time campus management platform.

Quiet residential campus hallway — setting for real-time behavior tracking software

Lincoln Hall’s campus life — the place CMS was built to serve.

About Lincoln Hall

Location: Westchester County, NY
Founded: 1863 (originally as a home for Civil War orphans)
Clients: Family Court-ordered young men, ages 12–18
Average Stay: 6–12 months
Enrollment: Approximately 200 students
Type: Non-profit residential boarding school
Note on Attribution

This case study reflects results achieved with CMS, the predecessor platform to Condor Outcomes. Lincoln Hall is now closed.

The Challenge

Lincoln Hall needed to modernize its outdated record-keeping systems. Staff relied heavily on handwritten notes, spreadsheets, and emails, which created inefficiencies, increased the risk of human error, and made it difficult to maintain compliance with regulatory and privacy standards.

The school needed a unified, user-friendly digital platform that could handle campus-wide operations, including real-time student tracking, medical records, intake processes, and regulatory compliance.

The Solution

Lincoln Hall implemented a comprehensive web-based campus management system featuring:

  • Real-time dashboard showing status of facilities, staff, and students
  • HIPAA-compliant electronic health records (EHR) management
  • Self-populating forms that reduce repeated data entry
  • Calendar integration and medication tracking
  • Bar-coded inventory management
  • Role-based access for secure, efficient workflows

Results

  • Projected annual savings of more than 1,600 hours among supervisory staff
  • 50% decrease in medical paperwork time via Electronic Health Records
  • 360-degree real-time view of student activities and needs
  • Increased safety and security for students
  • Easier documentation for billing and regulatory compliance
  • Improved workflows and reduced human error

What They Said

“One thing I liked about Citinet was that they listened. They didn’t tell me how to make my needs fit into their solutions; they worked from the ground up to customize a solution that was right for us.”
Noble Varughese
Chief Information Officer, Lincoln Hall (now closed)
“It’s simplified and streamlined so many things. Today, the forms are digital and self-populating with basic information, have role-based access and can handle simultaneous entries by different users.”
Nicole Taylor, RN
Director of Nursing, Lincoln Hall (now closed)
Attribution: This case study reflects results achieved with CMS, the predecessor platform to Condor Outcomes. Lincoln Hall is now closed. Many of the capabilities described above are core features of Condor Outcomes today.

Want similar results for your organization?

Condor Outcomes is How Lincoln Hall used CMS — the foundation of Condor Outcomes — to cut thousands of hours of paper behavior logs and give supervisors a live view of campus. Related topics: Lincoln Hall case study, residential behavior tracking case study, paper log replacement human services, CMS Condor Outcomes.