Incidents and safety

See the pattern before the next incident.

Incident reports live in binders, so nobody sees that Wednesday mornings are hard. Condor makes the incident a case and shows when and where they happen.

HIPAA-ready · SOC 2-ready · Screens show sample data only

Condor Incidents page for a sample agency with a 28-day incidents and restraints line chart and day-of-week and hour-of-day cells with counts written in each cell
Incidents and restraints over 28 days. Sample data.

One incident, one case

The problem

A behavior report, a restraint review and a nurse note end up in three places.

What Condor does

The incident is the case. Behavior reports and restraint reviews hang off it, and a case number is assigned on save.

  • Incident case
  • Linked behavior reports
  • Linked restraint reviews
Condor incidents list for a sample agency with case numbers and status
Incidents. Sample data.

When and where

The problem

Patterns are invisible on paper.

What Condor does

A 28-day chart shows incidents and restraints as two labeled lines. Day-of-week and hour-of-day cells show the count in the cell, not just a color.

  • Incident and restraint trend
  • Day of week and hour of day
  • Restraint trend on the crisis list
Condor incident charts for a sample agency
Day of week and hour of day. Sample data.

Crisis and restraint in one record

The problem

Restraint paperwork is entered three times.

What Condor does

A physical intervention opens one record. The type is entered once, then the timer and the review. Mobile crisis calls are a phone-first form with place, times, what went well and the next step.

  • Crisis and restraint record
  • Restraint review
  • Mobile crisis calls
Condor incident on a phone with who acts now, linked behavior reports and restraint reviews
An incident with its reviews. Sample data.

Honest limits

  • Mobile crisis is a record of the call. It is not a dispatch system.
  • Condor does not send push, email or SMS alerts.
  • Incident counts are your own records, not a state report.

It all comes back to the Scorecard

Every log, note, program and report in Condor feeds the Behavior Scorecard, and the Scorecard feeds Outcomes. One record, one picture of how each person is doing.

ScorecardOutcomesProgramsFeaturesFloorIncidentsMedsFamilySharingReportsRolesInteroperabilitySecurity

See it with your own program in mind

Try the demo: a made-up agency with sample data only, so never enter real client information. Or start a 14-day free trial with your own empty workspace.

Trial terms: card required, nothing charged for 14 days, cancel anytime before the trial ends.

Complete is $449/mo billed annually (Founders’ Rate), or $549 month to month. White Label: Contact us. See pricing.