For I/DD, residential and human-services providers · By program, house and shift

See what’s going right in every program, not just what went wrong.

Condor puts wins and concerns side by side on a live Scorecard, by program, house and shift. Staff get credit for good work, and leaders see the whole picture before the report is due. Build your Scorecard around the strengths and goals of each person you support. It runs next to your current EHR, and you set up the connection yourself.

Try the demo Start 14-day free trial Book a 15-minute walkthrough

The demo is a made-up agency with sample data. Click around on your own, no call needed. Prefer a guide? Book a 15-minute walkthrough. The trial needs no card. After 14 days you get 3 days of grace, then the account goes read-only and your data is kept.

Condor Scorecard for a sample agency: net positive change, positive behavior percent and high-risk count for today, with each house shown side by side
Strengths lead. Risk stays in view. Every house side by side. Sample data.

For executive directors, COOs, program directors and QI

Sound familiar?

What the paperwork costs

Hand counts and retyped reports take hours away from the floor. Here is what one residential campus reported with the system Condor is built on.

Lincoln Hall

1,600+ hours

Projected annual savings among supervisory staff

Lincoln Hall

50% decrease

In medical paperwork time

Reported during Lincoln Hall’s residential operations with CMS, the foundation of Condor Outcomes. Read the case study.

The live Behavior Scorecard

Wins, concerns and safety, side by side.

  • By program. Each program shows its wins against the prior 30 days, next to its concerns and safety counts.
  • By house and shift. Filter the Scorecard by house, shift or staff member, and see who needs help now.
  • Kudos for staff. Supervisors log a shout-out for good work, so it is on the record next to the incidents.
  • Built for coaching, not policing. The point is to see what works and do more of it.
Explore the Scorecard →
Condor Outcomes for a sample agency: wins in the last 30 days, outcome areas with concerns and safety counts, and each program listed with its wins, concerns and safety
Outcomes: wins lead, concerns and safety stay in the count, program by program. Sample data.

How it works: Capture, See, Act, Prove

From the hallway log to proof for your board and funders.

Capture

Staff log wins, concerns and notes in two taps during the shift, even offline.

Condor mobile app logging a behavior point for a resident in two taps during the shift

See

The Scorecard updates as staff log, by program, house and shift.

Behavior Scorecard dashboard with positive and negative trend charts across units

Act

The on-screen alert center and at-risk flags show who needs follow-up while it still helps.

Condor alert center listing on-screen alerts that need follow-up by staff

Prove

Trends, month packets and grant packets come from the same record. No retyping.

Outcomes charts showing behavior change over time for funders and leadership
See all features →
Human services staff on a residential campus using Condor Outcomes workflows

Lincoln Hall (residential program in transition)

Used on a real campus

Lincoln Hall is undergoing a strategic transition and is not closing. Following the end of a federal placement contract, the organization paused its residential program while it works with partners to shape its next chapter. This reflects the platform’s use during Lincoln Hall’s residential operations, on CMS, the foundation of Condor Outcomes.

“The platform… saved thousands of hours of documentation. I believe the introduction and ongoing use of this system has been one of the most important developments in Lincoln Hall’s recent history.”

— James T. Coughlin, Ph.D., Chief Program Officer

“Staff now has a real-time view of every student’s academics, health, and activities. Forms are digital and self-populating — it’s simplified and streamlined so many things.”

— Nicole Taylor, BSN, RN, Director of Nursing
Read the full case study

Self-serve connection setup

Keep your EHR. Connect it yourself.

Condor runs next to the system you already use. No rip-and-replace and no data migration. Most programs start with a file export in days. The connection wizard walks you through it: pick a format, test it on sample rows, review the matches, and turn it on. No ticket to file.

FHIR R4

Tested against the public Epic, Oracle Cerner and athenahealth sandboxes and generic FHIR servers. A production connection is set up per agency, with your EHR.

CSV and Excel

Upload a spreadsheet export. Condor matches the columns for you and shows a preview before anything is saved.

Secure drop folder

Your system drops a file on a schedule. Condor syncs it, shows health status, and retries if a run fails.

HL7 v2 ADT files

Import admit, discharge and transfer messages as files. There is no live HL7 interface listener.

Plain truth: Condor uses standard formats. It does not claim certified, official or real-time connections with any named EHR vendor. Systems such as Netsmart, Credible, Therap or PointClickCare can connect via FHIR or file export where your system provides it. How connections work →

Add-on · Scorecard + MAR

Add the eMAR when you are ready.

Turn on Condor’s eMAR for one house or the whole agency. Med pass, PRN follow-ups, med errors and the MAR calendar sit next to the Scorecard and shift notes. E-prescribing through DrFirst is approved and coming soon.

See the eMAR
Condor MAR calendar, week view, with letter codes and staff initials (sample data)

Security, in plain words

  • Each person has their own login with an authenticator code (MFA)
  • Roles decide who sees what. Direct care sees their unit
  • Encryption in transit and at rest
  • A hash-chained audit log of who did what
  • Sessions end after 15 minutes idle
  • Part 2 records blocked by default

Condor has not completed a SOC 2 or HIPAA audit and holds no certification. Read the full security page →

Simple pricing

14-day free trial on both plans. No card, sign up yourself.

Scorecard

$299/month billed annually

$369 month-to-month

Behavior tracking, the live Scorecard, alerts, outcomes reports, incidents, census and family portals. Connects to the EHR you already use.

Scorecard + MAR

$449/month billed annually

$549 month-to-month

Everything in Scorecard, plus Condor’s eMAR. E-prescribing through DrFirst is coming soon at $79 per prescriber per month.

After the trial you get 3 days of grace, then read-only with your data kept. White-label and partner options available, contact us. Full pricing →

Who it’s for

Primary: I/DD, residential behavioral-health and human-services agencies of about 20–200 staff, with more than one house or program, that want to see what is working, not just next week’s incident report.

Staff supporting people in an I/DD group home residential program

Also fits

I/DD group homes

Strengths, goals and shift notes for the people you support, in one place.

 Special education classroom ready for live behavior scorecard logging

Also fits

Special schools

IEP-minded progress, live. No binder rebuilt on Friday.

 Counselor and youth reviewing live behavior progress on a tablet in a residential common room

Also fits

Youth residential

Positive reinforcement, alerts, and family portals in one place.

 Quiet residential campus hallway, the setting for real-time behavior tracking software

Also fits

Secure programs

Audit-minded logging for programs that cannot lose the trail.

Questions teams ask

What is Condor Outcomes?

Condor Outcomes is a live Behavior Scorecard for residential behavioral-health and human-services agencies. It shows wins and concerns side by side, by program, house and shift, and runs next to your current EHR. Condor’s eMAR is an optional add-on.

Do we have to replace our EHR?

No. Condor runs alongside it. You connect through FHIR R4 or a file export (CSV or Excel, a scheduled secure drop folder, or HL7 v2 ADT files) using the self-serve wizard. Your EHR stays the system of record.

Is this a way to watch staff?

No. Condor is built to show what is working and give staff credit for it. Supervisors can log kudos for good work and filter the Scorecard by shift or staff member when coaching. It does not score or rank employees.

How much does Condor Outcomes cost?

Scorecard is $299/month billed annually ($369 month-to-month), and Scorecard + MAR is $449/month billed annually ($549 month-to-month). White-label and partner options available, contact us. Start a 14-day free trial: no card, sign up yourself. After the trial there are 3 days of grace, then read-only with your data kept. Or try the demo to see the live Scorecard.

More questions →

See what’s going right in your programs

Open the live demo and click around a sample agency on your own. No call, no card. Questions? Email support@condoroutcomes.com.

Try the demo

Or start a 14-day free trial

Condor Outcomes is human services software for residential behavioral health: a live Behavior Scorecard that shows wins and concerns by program, house and shift, next to your current EHR, with an optional eMAR, census, incident management, family portals, and grant-ready reporting. Scorecard + MAR is $449/month billed annually; Scorecard alone is $299.

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