Live Behavior Scorecard · Residential behavioral health & human services

Human services software with a live Behavior Scorecard for the shift, not next week’s report.

Condor Outcomes is the live Behavior Scorecard for mid-market residential behavioral-health and human-services organizations (~20–200 staff). Floor staff capture points in seconds. Supervisors see who needs them now.

Start 14-day free trial Try the demo

“The introduction and ongoing use of this system has been one of the most important developments in Lincoln Hall’s recent history.”

— James T. Coughlin, Ph.D., Chief Program Officer, Lincoln Hall (a residential program in transition)

The demo uses sample data only. 14-day free trial: card required, nothing charged for 14 days, cancel anytime before the trial ends.

SOC 2-ready · HIPAA-ready · Built in New York

Condor Scorecard dashboard for a sample agency with filters and a fourteen-day trend chart showing daily net, a seven-day average and the prior fourteen days
The Scorecard dashboard with the fourteen-day trend. Every number opens the people behind it. Sample data.

Capture → See → Act → Prove

Four steps, from the hallway log to proof for funders.

Capture

Staff log points, notes and incidents in two taps. They do it during the shift.

Condor mobile app logging a behavior point for a resident in two taps during the shift

See

The Scorecard updates as staff log. Supervisors see who needs them now.

Behavior Scorecard dashboard with positive and negative trend charts across units

Act

The alert center and at-risk flags show who needs follow-up. Staff step in while it still helps.

Condor alert center listing on-screen alerts that need follow-up by staff

Prove

Trends and exports show change over time. Funders and leaders see the proof.

Outcomes charts showing behavior change over time for funders and leadership

The rebuilt Condor app

The problems we solve, and how

Grouped by the part of your program they help. Each card links to the page with real screens.

Behavior and outcomes

  • Behavior Scorecard

    Paper point sheets are a week late.

    Log in two taps or rate a whole unit at once, even offline, and see it on the live Scorecard.

    See how: Behavior Scorecard

  • Outcomes

    Funders ask whether the program works.

    One shared record feeds outcomes charts, grant packets and board reports.

    See how: Outcomes

  • Programs

    Every program runs in its own tool.

    Residential through mobile crisis all feed one Scorecard.

    See how: Programs

Floor and safety

  • Floor operations

    Handoffs live on sticky notes.

    Open and close shifts, fill coverage, sign notes, dictate notes and run headcounts.

    See how: Floor operations

  • Alert center

    Things that need follow-up get missed between shifts.

    An on-screen alert center in the app shows what needs attention. Text and email delivery are not live yet.

    See how: Alert center

  • Incidents and safety

    Patterns hide in binders.

    See incidents and restraints by day and hour.

    See how: Incidents and safety

Clinical and meds

  • Medications and eMAR

    Paper MARs get lost.

    Scan, give and follow up, with errors kept visible. E-prescribing through DrFirst: approved and coming soon.

    See how: Medications and eMAR

  • PRN follow-ups and med errors

    PRN doses and med errors get no follow-up.

    PRN follow-ups and med errors stay on the eMAR until someone closes them.

    See how: PRN follow-ups and med errors

  • Chart and visits

    One person’s health record sits in many folders.

    Chart forms, ER and routine visits, plans and goals, and a chart packet you can download.

    See how: Chart and visits

Staff and compliance

Families and languages

Reports, billing and data

Tablet and notebook on a desk for documenting behavior points during a shift

For supervisors

Know the shift before it becomes an incident report.

The Scorecard, alerts, and trends sit where supervisors actually work. You can step in while the shift is still running.

See the Scorecard in action See a sample scorecard

From observation to outcome

How a single behavior moment moves through Condor on the shift.

  1. Observation Staff sees behavior on the floor
  2. Scorecard Points land on the live Scorecard
  3. Alert Supervisors see who needs them on the dashboard
  4. Intervention Staff act while the moment is still open
  5. Outcome Trends prove what worked

The Scorecard

The live Behavior Scorecard, at the center of every shift

Positive and negative points, trends, and campus status in one view. Screens show sample data.

Condor resident profile charts for a sample youth: a thirty-day line, behavior bars and a calendar of up, down and quiet days

Thirty days for one person, in charts

Condor Scorecard list for a sample agency showing residents with score, level, trend lines, streak, goal progress and risk

Resident list with trends, streaks and goals

Explore the Scorecard in depth →

Built around Capture, See, Act, and Prove

The rest of the app, sorted by the same four steps.

Capture

  • Two-tap logging, works offline
  • Positive & negative behavior points
  • Incident notes & attachments
  • Multi-device access (web, iPad, phone)
Shift note being dictated by voice in Condor, with the spoken text filling the note field

See

  • Live Behavior Scorecard
  • Census & campus status
  • Trend mapping & progress matrices
  • Role-based dashboards
Resident list with scores and at-risk flags for each resident

Act

  • At-risk flags on the dashboard
  • Built-in incentive system
  • Internal & external chat
  • Secure family / external portals
Resident list with at-risk residents flagged for follow-up

Prove

  • Grant-ready exportable reports
  • Audit trails & granular permissions
  • Document follow-ups
  • SOC 2–ready / HIPAA-ready controls
Grant packet export built from Condor outcomes data
See all features →

Built-in EHR · HIPAA & SOC 2–ready

Our EHR is built for the floor.

Condor Outcomes includes electronic health records purpose-built for residential behavioral health and human services. It is not a generic charting add-on. The live Behavior Scorecard, clinical documentation, and the security to back it up (HIPAA-ready, SOC 2–ready) live in one platform.

Explore the EHR Security →
Condor Outcomes Health Center medical records, open the full EHR page

See medical records, history, MARs, and more →

Who it’s for

Primary: residential behavioral-health and human-services organizations: mid-market teams of about 20–200 staff who need a live Behavior Scorecard on the shift, not next week’s report.

Special education classroom ready for live behavior scorecard logging

Also fits

Special schools

IEP-minded progress, live. No binder rebuilt on Friday.

 Counselor and youth reviewing live behavior progress on a tablet in a residential common room

Also fits

Youth residential

Positive reinforcement, alerts, and family portals in one place.

 Quiet residential campus hallway, the setting for real-time behavior tracking software

Also fits

Secure programs

Audit-minded logging for programs that cannot lose the trail.
Human services staff on a residential campus using Condor Outcomes workflows

Lincoln Hall (residential program in transition)

CMS, the foundation of Condor Outcomes, on a real campus

Lincoln Hall is undergoing a strategic transition and is not closing. Following the end of a federal placement contract, the organization paused its residential program while it works with partners to shape its next chapter. This case study reflects the platform’s active use during Lincoln Hall’s residential operations.

Supporting data

1,600+ hours

Projected annual savings among supervisory staff

Supporting data

50% decrease

In medical paperwork time via EHR

Reported during residential operations with CMS, the foundation of Condor Outcomes.

“The platform… saved thousands of hours of documentation. I believe the introduction and ongoing use of this system has been one of the most important developments in Lincoln Hall’s recent history.”

Quote — James T. Coughlin, Ph.D., Chief Program Officer

“Staff now has a real-time view of every student’s academics, health, and activities. Forms are digital and self-populating — it’s simplified and streamlined so many things.”

Quote — Nicole Taylor, BSN, RN, Director of Nursing
Read the full case study

See the Scorecard in action on your kind of program

Fifteen minutes. We’ll walk the live Behavior Scorecard using your kind of residential or human-services program.

Book a 15-min Scorecard demo

See a sample scorecard

Questions teams ask

What is Condor Outcomes?

Condor Outcomes is HIPAA-ready behavior tracking software with a live Behavior Scorecard and a unique, powerful EHR for residential behavioral-health and human-services organizations. Capture, See, Act, and Prove on the shift, with SOC 2–ready security to back it up.

Who is Condor Outcomes for?

Primary: mid-market residential behavioral-health and human-services organizations of about 20–200 staff. Secondary: special schools, youth residential, and secure programs that need live behavior tracking on the shift.

How much does Condor Outcomes cost?

Complete is $449 per month billed annually, or $549 month-to-month. White label is available by conversation. Start 14-day free trial; card required, nothing charged for 14 days. Or book a demo to see the live Scorecard.

Condor Outcomes is human services software for residential behavioral health: a live Behavior Scorecard on Condor’s own EHR, with eMAR, census, incident management, family portals, and grant-ready reporting. Complete is $449/month billed annually.

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