Live Behavior Scorecard · Residential behavioral health & human services

Human services software with a live Behavior Scorecard — for the shift, not next week’s report.

Condor Outcomes is the live Behavior Scorecard for mid-market residential behavioral-health and human-services organizations (~20–200 staff). Floor staff capture points in seconds. Supervisors see who needs them now.

Start 14-day free trial Try the demo

“The introduction and ongoing use of this system has been one of the most important developments in Lincoln Hall’s recent history.”

— James T. Coughlin, Ph.D., Chief Program Officer, Lincoln Hall (a residential program in transition)

Free demo or 14-day free trial: card required, nothing charged for 14 days, cancel anytime before the trial ends.

SOC 2-ready · HIPAA-ready · Built in New York

Condor resident scorecard for a sample youth showing net behavior score, positive percent, days without a concern, a high-risk flag and tappable strengths with point values
The live Behavior Scorecard in the rebuilt Condor app: score, streaks, at-risk flag and one-tap strengths. Sample data.

Capture → See → Act → Prove

The Scorecard story in four moves — from the hallway log to funder-ready proof.

Capture

Floor staff log points, notes, and incidents in seconds — speech-to-text or tap — during the shift.

See

The live Behavior Scorecard updates across campus so supervisors know who needs them now.

Act

Alerts, incentives, and role-based views turn the Scorecard into timely intervention — not a post-incident review.

Prove

Trends, matrices, and exportable reports give funders and leadership live evidence — not a spreadsheet rebuilt overnight.

The rebuilt Condor app

The problems we solve, and how

Real screens from the app, with sample data. Everything ties back to the Behavior Scorecard and Outcomes.

Behavior Scorecard

Paper point sheets are a week late. Build your own scorecard and log in two taps, even offline.

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Outcomes

Funders ask if it works. Show start vs. now, results by program, grant packets and board reports.

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Programs

Every program in its own tool? Residential to mobile crisis, all feed one Scorecard.

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Sharing & family portal

Emailed PDFs never come back. Share for a set time, revoke anytime, see who looked.

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Interoperability

Re-typing hospital meds causes errors. FHIR R4 and SMART on FHIR, consent first.

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Security

Private records need care. HIPAA-ready and SOC 2-ready controls, explained plainly.

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See all features, from scheduling to state reports →

Tablet and notebook on a desk for documenting behavior points during a shift

For supervisors

Know the shift before it becomes an incident report.

The Scorecard, alerts, and trends sit where supervisors actually work — so you intervene while the shift is still running, not after the paperwork starts.

See the Scorecard in action See a sample scorecard

From observation to outcome

How a single behavior moment moves through Condor on the shift.

  1. Observation Staff sees behavior on the floor
  2. Scorecard Points land on the live Scorecard
  3. Alert Supervisors get notified in real time
  4. Intervention Staff act while the moment is still open
  5. Outcome Trends prove what worked

The Scorecard

The live Behavior Scorecard — center of every shift

Positive and negative points, trends, and campus status in one view. Screens show sample data.

Condor trend chart for a sample program showing net behavior score by day with strength and concern bars

Trends with the numbers behind them

Condor agency dashboard for a sample organization showing all units with net change, positive percent, active concerns and where people are by house

Agency dashboard across every unit

Explore the Scorecard in depth →

Built around Capture, See, Act, and Prove

Secondary capabilities organized by the same story — not a flat feature dump.

Capture

  • Speech-to-text logging
  • Positive & negative behavior points
  • Incident notes & attachments
  • Multi-device access (web, iPad, phone)

See

  • Live Behavior Scorecard
  • Census & campus status
  • Trend mapping & progress matrices
  • Role-based dashboards

Act

  • Real-time notifications (app, SMS, email)
  • Built-in incentive system
  • Internal & external chat
  • Secure family / external portals

Prove

  • Grant-ready exportable reports
  • Audit trails & granular permissions
  • Document follow-ups
  • SOC 2–ready / HIPAA-ready controls
See all features →

Built-in EHR · HIPAA & SOC 2–ready

Our EHR is unique — and powerful enough for the floor.

Condor Outcomes includes electronic health records purpose-built for residential behavioral health and human services — not a generic charting bolt-on. The live Behavior Scorecard, clinical documentation, and the security to back it up (HIPAA-ready, SOC 2–ready) live in one platform.

Explore the EHR Security →
Condor Outcomes Health Center medical records — open the full EHR page

See medical records, history, MARs, and more →

Who it’s for

Primary: residential behavioral-health and human-services organizations — mid-market teams of about 20–200 staff who need a live Behavior Scorecard on the shift, not next week’s report.

Special education classroom ready for live behavior scorecard logging

Also fits

Special schools

IEP-minded progress, live — not a binder rebuilt on Friday.

 Counselor and youth reviewing live behavior progress on a tablet in a residential common room

Also fits

Youth residential

Positive reinforcement, alerts, and family portals in one place.

 Quiet residential campus hallway — setting for real-time behavior tracking software

Also fits

Secure programs

Audit-minded logging for programs that cannot lose the trail.
Human services staff on a residential campus using Condor Outcomes workflows

Lincoln Hall (residential program in transition)

CMS — the foundation of Condor Outcomes — on a real campus

Lincoln Hall is undergoing a strategic transition and is not closing. Following the end of a federal placement contract, the organization paused its residential program while it works with partners to shape its next chapter. This case study reflects the platform’s active use during Lincoln Hall’s residential operations.

Supporting data

1,600+ hours

Projected annual savings among supervisory staff

Supporting data

50% decrease

In medical paperwork time via EHR

Reported during residential operations with CMS, the foundation of Condor Outcomes.

“The platform… saved thousands of hours of documentation. I believe the introduction and ongoing use of this system has been one of the most important developments in Lincoln Hall’s recent history.”

Quote — James T. Coughlin, Ph.D., Chief Program Officer

“Staff now has a real-time view of every student’s academics, health, and activities. Forms are digital and self-populating — it’s simplified and streamlined so many things.”

Quote — Nicole Taylor, BSN, RN, Director of Nursing
Read the full case study

See the Scorecard in action on your kind of program

Fifteen minutes. We’ll walk the live Behavior Scorecard using your kind of residential or human-services program.

Book a 15-min Scorecard demo

See a sample scorecard

Questions teams ask

What is Condor Outcomes?

Condor Outcomes is HIPAA-ready behavior tracking software with a live Behavior Scorecard and a unique, powerful EHR for residential behavioral-health and human-services organizations — Capture, See, Act, and Prove on the shift, with SOC 2–ready security to back it up.

Who is Condor Outcomes for?

Primary: mid-market residential behavioral-health and human-services organizations of about 20–200 staff. Secondary: special schools, youth residential, and secure programs that need live behavior tracking on the shift.

How much does Condor Outcomes cost?

Complete is $449 per month billed annually, or $549 month-to-month. White label is available by conversation. Start 14-day free trial; card required, nothing charged for 14 days. Or book a demo to see the live Scorecard.

Condor Outcomes is human services software for residential behavioral health: a live Behavior Scorecard on Condor’s own EHR, with eMAR, census, incident management, family portals, and grant-ready reporting. Complete is $449/month billed annually.

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